FYI: I'm entering this suggestion in the SuperNova 08 Mobile Connection (w/ Techcrunch) contest, for innovative mobile ideas. It may not qualify as it taps existing "commercially available products & services". But I'm hoping the idea is enough of a game-changer to jiggle some noggins. This is all about enabling a Mobile Innovation Ecosystem, with SuggestionBox.com at its center.

First, enable Mobile suggestions to SuggestionBox.com with an Application that would work across a variety of Smart Phones (iPhones, Nokia N series, Blackberries, etc). By clicking on a SuggestionBox Icon on a mobile device interface, a user can submit a suggestion three different ways:

1) Type-in Text (like now)
2) Voice to Text (integrate with Jott(?) - they're accepting custom link requests for a variety of publishing platforms)
3) Video (integrate with Kyte.tv(?), which enables videos to be published/embedded to various platforms (live mobile streaming is in beta, but live is not a top priority))

I see Suggestions splitting off two ways: 1) Innovative Ideas ... and 2) General Feedback (good/bad customer experience). Ideas and the desire to offer feedback come to us anywhere, anytime. So having the ability to capture those ideas (on the go, in our cars, whereever) and channel them to the appropriate place is going to take Open Innovation and Consumer Generated Ideas (CGI) to a whole new level of super activity.

If I'm at a restaurant, and just had a horrible experience, I can whip out my Nokia N95 and do a Video suggestion, pointing out the hairball in my salad, sending it to the restaurant's SuggestionBox. They'll be able to see exactly what the problem was. Vice versa, positive feedback and innovative ideas can be voiced into a smart phone, with or without video. You allow pictures right now ... so video is the next step on the evolutionary ladder.

If a SuggestionBox does not exist for a particular organization when someone phones it in, it can be created (via Jott voice to text help), or perhaps there could be a 'holding pen' option, where you enable each person's profile to have a place where ideas and suggestions can be sent via mobile devices and stored. And later, at home on the laptop, we can reconstruct the suggestion and submit it in full detail and proper fashion. At least the option to capture the idea will ensure that it can live on and possibly change something.

The name SuggestionBox is THE prime name for this endeavor. It's instantly recognizeable and so widely known and accepted. So you have the window of opportunity to become THE desired Innovation/Idea/Suggestion portal/platform for ALL mobile platforms and ALL businesses. And if a business already has a white label Open Innovation platform in place (like DellIdeaStorm or MyStarbucksIdea), an InnovationBox.com Box should still be an easy sell, a must-have, complimentary idea channel that enables mobile ideas at a minimum. Their customer feedback managers can transfer SuggestionBox ideas to their other platform (MyStarbucksIdea does this now with 'CustIdeas' - Customer Ideas - which are gathered from stores and included on their wildly popular site). Or an automatic system could be put in place to push ideas across multiple platforms.

So there you go. Cheers!

I like the sound of the cowbell, but maybe a little quicker?

I'm not sure if it's that the company or the suggester decides not to make the public, or if unclaimed boxes don't show public suggestions, or what. There's probably a good reason, but adding a quick explanation of why you can't see the suggestions would be welcome.

If somebody has already made a suggestion, I'd like to find it and add my vote. If I'm the receiving company, I'd rather have fewer suggestions with more votes than have to figure out which suggestions might relate. I might even like to be able to combine or link suggestions using the search tool... even if it's just behind the scenes.

Is it possible to integrate the suggestion box fully into an existing web site, or do I have to send users to SuggestionBox.com?