There is no current way to reply to the suggester as well as update the status in one go. A simple check box to make the response public instead of private should fix that.
1 Comment jstrellner (2) Oct 08 2008I get the feeling any time someone sends a suggestion someone's email inbox is getting filled up. My point overall though is that some suggestions are more whimsical than other's. So they shouldn't demand the attention of company representatives until they gain more support.
1 CommentCurrently the dashboard is only viewable by the user of an account. However, if I want to communicate my involvement here on a resume or something I can't. Let me know if there is a way, but at the moment I can't find a public URL for my profile (for example, like what LinkedIn has).
1 CommentEarn points every time you vote or create a suggestion. Points can then be traded for client sponsored items in a SuggestionBox Marketplace. Suggestions and voted will carry a different point value.
1 Comment ace (0) Aug 29 2008If somebody has already made a suggestion, I'd like to find it and add my vote. If I'm the receiving company, I'd rather have fewer suggestions with more votes than have to figure out which suggestions might relate. I might even like to be able to combine or link suggestions using the search tool... even if it's just behind the scenes.
1 Comment rkenneth (2) Aug 17 2008Do the rotating suggesters on the home page know they will be 'featured'? Do the anonymous suggesters still stay that way? If I make a suggestion, how can I let you know that I don't want to appear on your home page? Thanks!!!
2 CommentsYour map doesn't work for countries out of the US. My European location doesn't show up.
1 CommentWhen we invite friends, we have no idea what the e-mail invite will say. It would be good to know, as we're sort of 'spamming', in a friendly way, our friends and family. Just want to make sure we are aware of how the pitch is presented.
I'm also finding that some people I invite keep telling me they're not receiving anything. Could be a spam filter issue. Not sure. But some are not getting through.
When we have a suggestion for a major business chain ... the feedback might be for a specific store, or for the entire group as a whole. But if we create the suggestion and forget to mention a specific store location, it's too late. There's no 're edit' capability, is there? Is it better to submit suggestions to our local business location, or to the corporate entity?
3 Commentswhen I upload a picture in the details section, I cannot see if it's actually there or not. When you hit submit, you can't see the picture anywhere. Should we upload logos? Or some other pictures we feel are appropriate?
2 CommentsGive me the ability to group my boxes by type. The column will get way too long.
2 Comments(company can use to pull people to focus on suggestion Under Review OR praise suggesters by featuring an Implemented Suggestion with small note about it)
1 Commentexample - if I am reviewing the 'latest' suggestions, then hit back on my browser, it defaults to 'top rated' and I have to go back to 'latest' then scroll to where I left off.
1 CommentIt shows me when I have new messages, but when I click on them it just brings me to all my suggestions. Either only show me only the suggestions with messages, or make the message icons/text stand out differently.
1 CommentI'm not sure if it's that the company or the suggester decides not to make the public, or if unclaimed boxes don't show public suggestions, or what. There's probably a good reason, but adding a quick explanation of why you can't see the suggestions would be welcome.
1 Commentsee, right here: http://getsatisfaction.com/suggestionbox
3 CommentsI would like to see all the latest suggestions as they come in. Can you create a RSS feed so I can keep follow all the latest suggestions?
2 CommentsSuggestionBox.com on promotional products, at tradeshow giveaways, or on corporate gifts and apparel would help your site really reach the masses.
6 CommentsI just posted a suggestion to Trackur's SuggestionBox and on the confirmation page there is a sentience under the "What do I do next?" heading which says, "Visit the Trackur public profile to read and vote on other suggestions."
In that sentence, "Trackur" is a link back to their SuggestionBox, or at least it looks like it is supposed to be. However, that link actually points you to: http://.suggestionbox.com/
For example, "Your Suggestion Has Been View 38 times". This way I know how popular my suggestion are even if its not being followed.
1 Photo / 1 CommentA way to see what you get if you are subscribed in more than workds
2 Comments Nicolas Lara (1) May 19 2008SuggestinBox should use AddToAny's Share/Save button for social bookmarking and saving pages.
http://www.addtoany.com/buttons/
As example; there is a Kansas City, Kansas and a Kansas City, Missouri. I might have a suggestion for a company in Kansas, but need to be able and identify whether it is actually a Kansas store or a Missouri store. Doesn't apply only to big box companies. I imagine there are numerous small businesses with like or similar names throughout the country. Same with smaller cities as well. i.e. DeKalb, IL, DeKalb, TX, DeKalb, MI, DeKalb, NY, and so on. Adding the state would be helpful. This possible or something the original suggester must add?
1 CommentIt drills down from Country > City ...
Instead why not enter a local Starbucks and you can drill down as follows:
Country > State > City > Zipcode
When you're logged into the system and you are viewing the suggestions on a SuggestionBox page, you do not see the actual rating until you vote on it yourself. Some suggestions have had a few votes already. Let me see them.
0 CommentsI like the sound of the cowbell, but maybe a little quicker?
16 CommentsThe labeling on the suggestion box component could be worded better.
Each suggestion box is labeled with "I have a suggestion for" and "How can they improve." The how question should really be labeled "What can they improve."
Asking 'how' leads me to put a lot of copy in the small text area, but asking 'what' gets me to quickly define what needs to be improved.
On Safari 3.1 and Mac Firefox browsers this happens.
4 CommentsFor all the zilions of businesses that currently have an old fashioned Suggestion Box (wood, acrylic, etc) ... when they sign up for a SuggestionBox.com Box, you could also offer an in-store display/box that instead of offering suggestion slips to write on and drop off ... would dispense a business card with the businesses SuggestionBox.com address on it, with instructions to leave suggestions online instead of in the store.
If you do a deal with a 'brick and mortar' suggestion box distributor, your customers could have the choice of purchasing various in-store displays to help drive traffic and suggestions to their new Suggestionbox.com Box. This should be an automatic and easy decision and purchase for business owners with heavy foot traffic, but little web traffic. They need the ability to promote their SuggestionBox.com Box in their business.
FYI: I'm entering this suggestion in the SuperNova 08 Mobile Connection (w/ Techcrunch) contest, for innovative mobile ideas. It may not qualify as it taps existing "commercially available products & services". But I'm hoping the idea is enough of a game-changer to jiggle some noggins. This is all about enabling a Mobile Innovation Ecosystem, with SuggestionBox.com at its center.
First, enable Mobile suggestions to SuggestionBox.com with an Application that would work across a variety of Smart Phones (iPhones, Nokia N series, Blackberries, etc). By clicking on a SuggestionBox Icon on a mobile device interface, a user can submit a suggestion three different ways:
1) Type-in Text (like now)
2) Voice to Text (integrate with Jott(?) - they're accepting custom link requests for a variety of publishing platforms)
3) Video (integrate with Kyte.tv(?), which enables videos to be published/embedded to various platforms (live mobile streaming is in beta, but live is not a top priority))
I see Suggestions splitting off two ways: 1) Innovative Ideas ... and 2) General Feedback (good/bad customer experience). Ideas and the desire to offer feedback come to us anywhere, anytime. So having the ability to capture those ideas (on the go, in our cars, whereever) and channel them to the appropriate place is going to take Open Innovation and Consumer Generated Ideas (CGI) to a whole new level of super activity.
If I'm at a restaurant, and just had a horrible experience, I can whip out my Nokia N95 and do a Video suggestion, pointing out the hairball in my salad, sending it to the restaurant's SuggestionBox. They'll be able to see exactly what the problem was. Vice versa, positive feedback and innovative ideas can be voiced into a smart phone, with or without video. You allow pictures right now ... so video is the next step on the evolutionary ladder.
If a SuggestionBox does not exist for a particular organization when someone phones it in, it can be created (via Jott voice to text help), or perhaps there could be a 'holding pen' option, where you enable each person's profile to have a place where ideas and suggestions can be sent via mobile devices and stored. And later, at home on the laptop, we can reconstruct the suggestion and submit it in full detail and proper fashion. At least the option to capture the idea will ensure that it can live on and possibly change something.
The name SuggestionBox is THE prime name for this endeavor. It's instantly recognizeable and so widely known and accepted. So you have the window of opportunity to become THE desired Innovation/Idea/Suggestion portal/platform for ALL mobile platforms and ALL businesses. And if a business already has a white label Open Innovation platform in place (like DellIdeaStorm or MyStarbucksIdea), an InnovationBox.com Box should still be an easy sell, a must-have, complimentary idea channel that enables mobile ideas at a minimum. Their customer feedback managers can transfer SuggestionBox ideas to their other platform (MyStarbucksIdea does this now with 'CustIdeas' - Customer Ideas - which are gathered from stores and included on their wildly popular site). Or an automatic system could be put in place to push ideas across multiple platforms.
So there you go. Cheers!
I've submitted a few suggestions to test-- two for Razoo and one for you guys. None seem to stick (e.g. the Razoo account still shows 0 suggestions).
1 Comment Razoo Razoo (1) May 02 2008Integrate a SuggestionBox.com blog ... a great way to open up another dialogue channel, distribute and celebrate news ... toss thoughts around ... chronicle the journey of this start-up as it grows and prospers. And a great marketing tool.
Include pictures when appropriate, anytime you're at an event (have an event marketing table, or just there to mingle). Capture anything of value that helps spotlight SuggestionBox.com, it's staff, and even those who use it. (eventually, testimonials from clients and consumers)
Also, add video when you can. Multiple sites allow easy linking, such as Kyte.tv, UStream.tv, Qik.com (live/recorded streaming from mobile Nokia devices ... this is definitely a way to market SuggestionBox.com). While I'm on that ... start a Qik.com SuggestionBox 'channel' ... and it's as easy as carrying around a Nokia N95 (preferred model, I have one), and anytime you want to steam some video, shazaam. Instantly uploaded to Qik (live, then archived).
Blogging, and adding video (vlogging) will exponentially increase your search engine ranking. Google really, really likes fresh updates and links (which blogs provide).
Cheers!
Include RSS feeds for each suggestionbox page and use AddToAny's Subscribe widget on http://www.addtoany.com/buttons/
3 CommentsIE6 constantlly gets errors . Refresh rate is unacceptably slow, Site is useless if the primary browser is foxfire. Why would anyone design a site That was not fully compatable with Internet Explorer
6 Comments RRR (3) May 03 2008I was wondering if sugestionbox can be translated into other languages, so it could be embeded into country specific websites.
5 Comments Kamil Janiszewski (0) May 03 2008Is it possible to integrate the suggestion box fully into an existing web site, or do I have to send users to SuggestionBox.com?
1 Comment Brandy (0) May 02 2008is there another option?
1 CommentIn the real world, suggestions are dropped into a box. Super easy. I would suggest you adopt a similar approach rather than trying to get people into your network-- it seems that adoption might be directly proportional to the ease of use for the submitter (e.g. submit quickly from anywhere-- like a widget or simple feedback form). Even though creating an account is optional, it feels more like I'm joining something (you guys) when what I really want is to communicate with the company I am suggesting to. Just a thought (suggestion)-- I like the site, though. Note: the picture of my son has nothing to do with this, just wanted to test the photo process.
1 Photo / 3 Comments Bryan (1) May 02 2008